FAQ
Browse the frequently asked questions below to learn more about your stay at The Jasmine House. If you can’t find the information you’re looking for, please contact our team directly—we’ll be happy to assist you and ensure a seamless, tranquil stay in historic downtown Charleston.
General
What are the check-in and check-out times?
Our check-in is at 3:00 PM and our check-out is at 12:00 PM.
Do you offer early check-in or late check-out? Is there a fee?
Yes, we offer early check-in and late check-out based upon availability. If your room is not ready when you arrive early, we will happily store your luggage, place you on a priority list, and call you once your room is ready; for late check-outs past 2:00 PM, we typically charge a half-day rate.
What is the hotel’s cancellation policy?
We accept cancellations without penalty up to 3 days before 3:00 PM from your day of arrival. Cancellations or reservation modifications within this 3-day policy are non-refundable and subject to a fee of the first night’s room and tax, while our Advance Purchase Rates remain strictly non-refundable.
Is the front desk staffed 24 hours a day?
Yes, our front desk is staffed 24 hours a day to assist you.
What is the minimum age to check in?
You must be 21 years of age or older to check in.
Can I check-in directly at the hotel?
Yes, we offer on-site check-in directly at the property. Our Innkeeper will meet you right on the front porch at your expected arrival time to check you in, and we feature a reserved parking spot right in front of the inn specifically for arriving guests.
Is parking free or is there a fee?
No, parking is not free. Self-parking is available for $28 per night across the street at our sister property.
Is parking available at the hotel?
Yes, self-parking is available across the street at our sister hotel, the Indigo Inn, for $28 per night.
Do you have EV charging stations?
No, we do not have EV charging stations on-site.
Do you offer valet parking?
No, we do not offer valet parking.
Are there taxi or rideshare services nearby?
Yes, Uber and Lyft are readily available in the Charleston area to take you to and from the airport or hotel. Because rideshares can be harder to acquire during high-demand times, we usually recommend arranging a service in advance for early morning flights.
Is airport transportation or shuttle service available?
No, we do not offer an airport shuttle at this time. However, our front desk is more than happy to offer suggestions for local transportation services, and you can also find shuttles and rideshares upon arrival at the Charleston International Airport.
Is there a fitness center or gym on-site?
No, we do not have a fitness center or gym on-site.
Do you have a pool?
No, we do not have a pool.
Do you have a smoking policy?
Yes, we are a completely smoke-free property. Smoking is strictly prohibited throughout the property (including all balconies, courtyards, and public areas), and a $400 fine will be collected from anyone found smoking on-premises.
What safety measures or security features does the hotel have?
We require key entry to access the Main House, and we maintain security cameras across all public areas, hallways, entrances, and the parking lot.
Do you offer luggage storage?
Yes, we offer complimentary luggage storage for our guests.
Are there any additional resort or facility fees?
Yes, a mandatory destination fee is included in your overall rate, which you will see clearly defined at checkout.
Do you offer laundry or dry cleaning services?
No, we do not offer laundry or dry cleaning services on-site.
Can I ship packages to the hotel?
Yes, you can ship packages to the hotel ahead of or during your stay.
Is there a concierge or guest services desk?
While we do not have a formal front desk desk, our Innkeeper is available at any time to assist you with concierge and guest services.
Rooms
Are the rooms pet-friendly?
No, pets are strictly prohibited on our property. Only task-trained service animals as defined under the ADA are permitted and must remain under the handler's control at all times; guests bringing emotional support or companion animals will be charged a minimum $250 cleaning fee and asked to leave.
Are there accessible rooms available and what are the accessible features?
No, accessible guest rooms are not available. However, our property does feature an elevator, a wheelchair ramp for lobby/reception access, and wheelchair-accessible parking on-site, and we advise guests with specific accessibility needs to contact us directly at 843-577-0041 before booking.
Do the rooms have air conditioning/heating?
Yes, all of our rooms feature air conditioning and heating.
Is there complimentary Wi-Fi in the rooms and public areas?
Yes, we provide complimentary Wi-Fi in all of our guest rooms and public areas.
Do you offer housekeeping daily?
Yes, we offer daily housekeeping services for all guest rooms.
Are cribs or rollaway beds available?
We offer pack-’n-plays for small children upon request, but rollaway beds are not available.
How do the room types compare to each other?
We offer four distinct room types across 11 total rooms, all featuring individually appointed designs across our Main House and Carriage House. Our Main House rooms enjoy access to expansive verandas, while our Carriage House rooms are set off our tranquil outdoor courtyard.
What are the policies and fees for destination charges and extra fees?
Your initial room rate does not include taxes and our mandatory destination fee, which will be clearly defined for you at checkout. No hidden or unexpected fees will be applied to your bill upon departure.
What bed configurations are available, and can I request a specific setup?
We offer king, queen, and double queen options for our guests. Please note that our bed configurations are fixed and cannot be reconfigured.
What is the maximum occupancy for each room?
Our rooms accommodate between two to four guests depending on the specific room category you reserve.
What amenities are included in this room, and are any unique to each category?
Across our 11 individually appointed rooms in two historic 19th-century buildings, we offer romantic interiors, home-like amenities, and gracious Southern hospitality. Guests in the Main House enjoy access to expansive verandas, while Carriage House rooms sit right off our tranquil courtyard.
Dining
Do you offer room service?
No, we do not offer room service.
Is there an on-site restaurant or bar?
No, there is no restaurant at the inn itself, but we are just steps from top downtown Charleston dining. We treat our guests to a complimentary evening wine, beer & cheese reception in the Main House from 5:00 PM to 6:30 PM, as well as a nightcap service featuring macarons and sparkling wine.
Can dietary restrictions be accommodated?
Yes, we can accommodate dietary restrictions for our breakfast service, though advance notice prior to your arrival is preferred.
Is breakfast included? If not, is it available for purchase?
Yes, a complimentary continental breakfast is included with your stay. You can enjoy it in the Main House daily from 7:00 AM to 10:00 AM or have it delivered directly to your door.
Events
Do you offer meeting or event spaces?
Yes, we offer the Admirals Quarters and an outdoor courtyard on-site for social and corporate events. Additionally, our corporate guests can utilize neighboring partner spaces like The Bancroft Suites (seating up to 16 just three blocks away) or the 1,105-square-foot 1670 Room located less than a 5-minute walk away at the French Quarter Inn.
Do you offer free printing or workspace options?
No, we do not offer dedicated workspace options or free printing on-site.
Is there a business center available for guest use?
No, there is no formal, standalone business center on-site.
What is the maximum capacity for each event space?
We offer event spaces that can accommodate up to 45 people depending on your selected layout.
What types of events does the hotel host, and what group sizes are best suited for the space?
We accommodate corporate travel, social gatherings, weddings, and full group buyouts.
Is catering required through the hotel, and what options are available?
No, catering is not provided and is not required by us. Outside catering is fully permitted for your event.
What audiovisual equipment is included, and what is available at an additional cost?
We include a 55" TV with our venue space rental fee (which ranges from $500 to $750).
What is the deposit structure and final payment timeline?
A 25% deposit is due along with your signed contract to secure the event space. The remaining final balance is due 5 days prior to your event.
Can outside vendors be used, and what restrictions or approval processes apply?
Yes, outside vendors are permitted for your event with prior approval from our team.
Are outdoor event spaces available, and what is the contingency plan in case of inclement weather?
Yes, our outdoor courtyard is available as a venue for small receptions, elopement ceremonies, and cocktail-style entertaining. In the event of inclement weather, the Admirals Quarters can be utilized as your indoor contingency space.
What internet and technology capabilities are available for meetings and events, including support for hybrid or virtual setups?
Complimentary Wi-Fi is included for your meeting or event at no additional cost.
Explore
What are the closest attractions or points of interest to The Jasmine House?
We are located right in the French Quarter, placing you within a short walk of major local points of interest:
- Historic Charleston City Market (5-minute walk)
- King Street shopping district (5-minute walk)
- Rainbow Row (under a 10-minute walk)
- Pineapple Fountain at Waterfront Park (under a 10-minute walk)
Is The Jasmine House near public transportation?
Yes, we are located just a 5-minute walk from the Meeting St / Hasell St bus stop connecting to the CARTA bus system. You can also easily access the free downtown DASH shuttle buses nearby to navigate the Historic District at no cost.
How far is Jasmine House from the airport/downtown/beach/major landmarks?
We sit directly in the heart of downtown Charleston, making all major historic sights and award-winning restaurants entirely walkable from our doors. Additionally, we are located a convenient 20-minute drive from Charleston International Airport and local beaches like Sullivan's Island.
Is The Jasmine House within walking distance of major attractions, and how easy is it to get around without a car?
Yes, we are within short walking distance of Charleston's premier attractions, including the Historic City Market, Waterfront Park, and the King Street shopping district. Because of our prime French Quarter location, it is exceptionally easy to explore the Historic District on foot or via the free downtown DASH shuttle.
How far is The Jasmine House from the airport, and what transportation options are available?
We are located approximately 12 miles from Charleston International Airport (CHS), which is roughly a 20-minute drive. While we do not offer a private shuttle, you can easily commute via rideshares (like Uber or Lyft), local taxis, or the public CARTA bus line.
Is The Jasmine House located in a quiet area, or in a more active neighborhood?
We are located just a block off Meeting Street on Hasell Street, giving you the best of both worlds. Our property enjoys the peace of a quiet neighborhood while keeping you right in the center of downtown action.
Does The Jasmine House offer shuttle service, and what transportation options are available to and from the property?
No, we do not offer an airport shuttle service at this time. However, our front desk is more than happy to offer suggestions for local transportation services.